This text has been revised to meet the standards of the GNVQ Intermediate Health and Social Care. A student guide explains the GNVQ system, the way the book is designed to help students obtain evidence, the method of grading and the students' own role in maintaining their portfolios. Each section contains end-of-unit tests for revision practice, and core skills are integrated throughout the text, as well as treated separately at the end for individual tuition if required. Interview skills are also included as a separate unit. Students can collect evidence for their portfolios, and case studies give them the opportunity to link their learning to the real world, while reflective tasks allow them to think about their actions in a given situation. A section offering tips allows students quick reference to key concepts.