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Perfect customer care - Ted Johns

9781844131532
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Title
Perfect customer care - all you need to get it right first time
Author
Ted Johns
format
Paperback / softback
Publisher
Random House Business Books
Language
English
UK Publication Date
20030807

Perfect Customer Care provides companies big and small with the answers to some of the most important business questions facing us today. Customers don't come back with those valuable repeat orders unless you show them you care about their satisfaction. That means showing them you know how to look after them, how to provide what they want -- plus that little bit extra. Everyone in the firm, from the boss to the receptionist, must play a part in converting each new customer into a thoroughly satisfied client whose future orders will drive your continuing success.

The Perfect series is a range of practical guides that give clear and straightforward advice on everything from getting your first job to choosing your baby's name. Written by experienced authors offering tried-and-tested tips, each book contains all you need to get it right first time.

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Ted Johns is designer of the Professional Timekeeper time control system. He is leader of The Prosper Consortium, a consultancy and training organization.

Type
BOOK
Keyword Index
Customer relations.
Country of Publication
England
Number of Pages
198

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